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QM 003: ISO 20000-1 Implementation Training

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Course Content
QM 001: ISO 20000-1 Awareness Training
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QM 002: ISO 20000-1 Internal Auditor Training
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QM 003: ISO 20000-1 Implementation Training
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ISO/IEC 20000-1 Training Courses (Information technology Management System Requirements)
About Lesson

Objective:

To provide the participant with detailed knowledge on information technology management system and ISO 20000-1 requirements, implementation.

On successful completion of the course, the participants should be capable of conducting successful audits of their own in order to identify deficiencies and appraise the effectiveness of the system.

Content:

  • Introduction to the information technology management system.
  • Introduction to basic concepts and terminologies associated with information technology management system .
  • Philosophy and fundamental principles of ISO 20000-1.
  • Detailed review of the requirements of ISO 20000-1 standard
  • Introduction to the benefits that will be achieved by the implementation.
  • Effective methods for the implementation of ISO 20000-1
  • Gap Analysis Technique
  • Documentation
  • Implementation Style
  • Planning of internal auditing.
  • Preparing for internal auditing.
  • Reporting internal auditing.
  • Performing internal auditing.
  • Close out internal auditing
  • Review

Who Should Attend:

All consultants, external and internal auditors, managers, person in charge, supervisors who are involved in ISO 20000-1 implementation process within any organization

Structure:

  • Tutorials
  • Discussions
  • Workshops
  • Quiz
  • Examination

Venue:

Courses are held online, at hotels and various training centers. However, also can be held at customers’ premises, if required.

Certificate:

 DYT certificate will be issued to all attendees.

Duration:

 3 days

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