About Lesson
Objective:
To provide the participant with detailed knowledge on information technology management system and ISO 20000-1 requirements, implementation.
On successful completion of the course, the participants should be capable of conducting successful audits of their own in order to identify deficiencies and appraise the effectiveness of the system.
Content:
- Introduction to the information technology management system.
- Introduction to basic concepts and terminologies associated with information technology management system .
- Philosophy and fundamental principles of ISO 20000-1.
- Detailed review of the requirements of ISO 20000-1 standard
- Introduction to the benefits that will be achieved by the implementation.
- Effective methods for the implementation of ISO 20000-1
- Gap Analysis Technique
- Documentation
- Implementation Style
- Planning of internal auditing.
- Preparing for internal auditing.
- Reporting internal auditing.
- Performing internal auditing.
- Close out internal auditing
- Review
Who Should Attend:
All consultants, external and internal auditors, managers, person in charge, supervisors who are involved in ISO 20000-1 implementation process within any organization
Structure:
- Tutorials
- Discussions
- Workshops
- Quiz
- Examination
Venue:
Courses are held online, at hotels and various training centers. However, also can be held at customers’ premises, if required.
Certificate:
DYT certificate will be issued to all attendees.
Duration:
3 days
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